After Sales Care & Returns | Premium Plumbing

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After Sales Care & Returns

If you are thinking of returning an item(s), or you have a problem with an item that has been delivered, damaged or missing a part; then please carefully fill out the form below, providing as much detail as you possibly can:


Where possible please upload any pictures you have to help us resolve your query as efficiently as possible. This is particularly useful for any items that are damaged or defective, as this helps us understand the problem in greater detail. Alternatively you can email images to [email protected].

If convenient or applicable, please would you email any pictures you have to [email protected] to help us process your issue (if you believe this will help speed up the handling of your query)

Good Returns

  •  Delivery Arrives
  •  Carefully open box along tape line
  •  Remove & check your products
  •  Reseal along tape line using clear tape
  •  Acceptable return

Poor Returns

  •  Delivery Arrives
  •  Do not: Tear open package
  •  Do not: Get box dirty or damage box
  •  Do not: Use gaffer, masking or brown tape to reseal
  •  Will not be taken back